Shipping policy

We work hard to ensure your order arrives quickly and safely.

Fulfillment time: Orders are shipped the next day. We ship to the United States, Canada, the United Kingdom, and Australia.
Delivery window: Once shipped, delivery typically takes 3–5 business days, depending on the destination. Shipping rates may vary by location.
Tracking updates: Tracking information will be provided once your order has shipped. If you have any questions about your shipment, please contact our support team at help@tryjevi.com.

Shipping Protection & Lost Packages

If you purchased shipping protection/insurance and your order is lost in transit, we will send you a replacement at no additional cost.
If your order was marked as delivered but you cannot locate it, please note:

If an incorrect address was provided at checkout and no shipping protection was purchased, we cannot be held responsible.
If the tracking shows “delivered” but the package is missing (e.g., stolen from your porch), this is a matter to take up with your local carrier or authorities. Unfortunately, we cannot issue replacements in these cases, as we fulfilled and shipped your order correctly.

Additional Notes

Address changes: Please double-check your shipping address before placing your order. Once your order has been processed, we cannot guarantee address changes.
International orders (if applicable): Customs fees, duties, or taxes imposed by your country are the responsibility of the customer. Jevi is not responsible for these charges.
Delivery delays: Orders are shipped the next day. Once shipped, delivery typically takes 3–5 business days, depending on the destination. While we aim for fast and reliable delivery, delays may still occur due to factors outside our control, such as customs clearance, postal delays, or weather disruptions.

If you have any questions about your order status, shipping updates, or delivery concerns, please contact us at help@tryjevi.com and our support team will be happy to assist you.